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Re: Texas Independent Auto Dealers Association Convention Booth #107 July 21-23, 2019
I'm very excited to see our friends in Texas, both clients and exhibitors!
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Events and Announcements
Reported - view
Consulting 101
Consulting should be a positive thing for your dealership. If your dealership is already in the tank, the challenge of returning to peak performance is quite more difficult than if you see a problem…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
5
Consulting
Is Saying "No" Good Customer Service
Many folks, particularly newer or lesser trained associates, have a difficult time saying "no". Some even believe good customer service equates to saying "yes" to all customer requests.…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
9
Customer Service
Re: One of the REALLY BIG Policy debates...
Joyce, what is the single most effective, yet least time consuming practice you would recommend a manager use to reasonably assure all payments are accounted for each month?
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Compliance and Control
Reported - view
Re: Centralized Collections
@Jessica King Thank you for sharing your opinion. You make some valid points. I'm assuming you are the GM of a BHPH dealership which is part of a larger group of dealerships,…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Collections
Reported - view
Re: One of the REALLY BIG Policy debates...
Seems to me that the best control is a miscellaneous payout system which would require two (2) approvals; 1 from the associate conducting the transaction and one from a member of management.
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Compliance and Control
Reported - view
Re: Centralized Collections
Centralized collections can unfortunately “hide” other problems on your dealerships. I’ve seen collections performed in a number of different manners. Without a doubt,…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Collections
Reported - view
Re: Best Practices-Field Call
Folks often have a distorted view of Field Calls. Some almost immediately associate field call with danger. This is a fallacy. I have seen very few field calls get out of hand,…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Collections
Reported - view
Re: Best Practices –Written Recon Procedure
My experience has been reconditioning can become a money pit if not properly managed. It is usually the third highest expense with payroll and purchasing being the two largest cost buckets.…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Inventory Control Center
Reported - view
Re: How Do You Deny a Credit Application?
As the manager, I would: a. Assure we’ve thoroughly verified the credit application. b. Personally review the credit application looking for reasons to sell (we already know why we don’t want to…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Sales
Reported - view
Re: Sales Process
Dustin, it was a pleasure meeting you for lunch today and giving you a deeper look into AFS Dealers' Solutions Software. I was not surprised that you, like many others I've spoken with,…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Inventory Control Center
Reported - view
Re: Sales Process
Dustin, can you clarify which "top selling points" you are looking for?
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Inventory Control Center
Reported - view
Re: Compliance and Controls are not the most important part of your day
Perhaps the manager can build compliance components into the daily and weekly work lists. Then perform an in-house audit once a month to very compliance.…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Compliance and Control
Reported - view
Re: Employee Isn't on Delinquency Guideline
@Joyce Guest I agree. WHO was responsible. I’d then discuss the employee performance with both of them. I would ask the trainer to train the employee in my presence and try to determine the root…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Consulting
Reported - view
Re: PassTime and AFS Complete Software Integration
Are you a proponent of starter interrupt devices? And please explain your answer.
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Events and Announcements
Reported - view
Re: Inventory Purchasing
A car that runs usually gets paid for. What steps to you recommend to assure I am buying a quality car? and what should my average purchase price be?
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Inventory Control Center
Reported - view
Re: Time Change On The Lot
One of our "best practices" is employees do not not leave until the display lot is properly aligned. Suggestions: Teach all employees how to align properly align the lot;…
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
1
Sales
Reported - view
Re: Phone Collections Pt 1- The Pre-Call
What about the customer who regularly fails to make a timely payment; the customer's attitude is one of indifference. Can you provide advice for situations like this?
Eddie Hight
moderator
Co-Founder
Eddie_Hight
1 yr ago
Collections
Reported - view
moderator
Eddie Hight
Eddie_Hight
Co-Founder
Rogers AR
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34+ years experience in the BHPH space includes 11 years of dealership management, 11 years as COO of one of the largest publicly traded BHPH companies in America.
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