BHPH/LHPH Software, Training, & Consulting

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Re: Texas Independent Auto Dealers Association Convention Booth #107 July 21-23, 2019 I'm very excited to see our friends in Texas, both clients and exhibitors!
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Events and Announcements
- Reported - view
Consulting 101
Consulting should be a positive thing for your dealership. If your dealership is already in the tank, the challenge of returning to peak performance is quite more difficult than if you see a problem…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 5
- Consulting
Is Saying "No" Good Customer Service
Many folks, particularly newer or lesser trained associates, have a difficult time saying "no". Some even believe good customer service equates to saying "yes" to all customer requests.…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 9
- Customer Service
Re: One of the REALLY BIG Policy debates... Joyce, what is the single most effective, yet least time consuming practice you would recommend a manager use to reasonably assure all payments are accounted for each month?
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Compliance and Control
- Reported - view
Re: Centralized Collections @Jessica King Thank you for sharing your opinion. You make some valid points. I'm assuming you are the GM of a BHPH dealership which is part of a larger group of dealerships,…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Collections
- Reported - view
Re: One of the REALLY BIG Policy debates... Seems to me that the best control is a miscellaneous payout system which would require two (2) approvals; 1 from the associate conducting the transaction and one from a member of management.
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Compliance and Control
- Reported - view
Re: Centralized Collections Centralized collections can unfortunately “hide” other problems on your dealerships. I’ve seen collections performed in a number of different manners. Without a doubt,…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Collections
- Reported - view
Re: Best Practices-Field Call Folks often have a distorted view of Field Calls. Some almost immediately associate field call with danger. This is a fallacy. I have seen very few field calls get out of hand,…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Collections
- Reported - view
Re: Best Practices –Written Recon Procedure My experience has been reconditioning can become a money pit if not properly managed. It is usually the third highest expense with payroll and purchasing being the two largest cost buckets.…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Inventory Control Center
- Reported - view
Re: How Do You Deny a Credit Application? As the manager, I would: a. Assure we’ve thoroughly verified the credit application. b. Personally review the credit application looking for reasons to sell (we already know why we don’t want to…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Sales
- Reported - view
Re: Sales Process Dustin, it was a pleasure meeting you for lunch today and giving you a deeper look into AFS Dealers' Solutions Software. I was not surprised that you, like many others I've spoken with,…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Inventory Control Center
- Reported - view
Re: Sales Process Dustin, can you clarify which "top selling points" you are looking for?
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Inventory Control Center
- Reported - view
Re: Compliance and Controls are not the most important part of your day Perhaps the manager can build compliance components into the daily and weekly work lists. Then perform an in-house audit once a month to very compliance.…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Compliance and Control
- Reported - view
Re: Employee Isn't on Delinquency Guideline @Joyce Guest I agree. WHO was responsible. I’d then discuss the employee performance with both of them. I would ask the trainer to train the employee in my presence and try to determine the root…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Consulting
- Reported - view
Re: PassTime and AFS Complete Software Integration Are you a proponent of starter interrupt devices? And please explain your answer.
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Events and Announcements
- Reported - view
Re: Inventory Purchasing A car that runs usually gets paid for. What steps to you recommend to assure I am buying a quality car? and what should my average purchase price be?
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Inventory Control Center
- Reported - view
Re: Time Change On The Lot One of our "best practices" is employees do not not leave until the display lot is properly aligned. Suggestions: Teach all employees how to align properly align the lot;…
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- 1
- Sales
- Reported - view
Re: Phone Collections Pt 1- The Pre-Call What about the customer who regularly fails to make a timely payment; the customer's attitude is one of indifference. Can you provide advice for situations like this?
- Eddie Hightmoderator
- Co-Founder
- Eddie_Hight
- 1 yr ago
- Collections
- Reported - view

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moderator

Eddie Hight

Eddie_Hight

Co-Founder

Rogers AR

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34+ years experience in the BHPH space includes 11 years of dealership management, 11 years as COO of one of the largest publicly traded BHPH companies in America.

We have created a forum that welcomes all individuals, businesses and companies wanting to learn more about the BHPH/LHPH industry. We expect that our 30+ years of success and learning opportunities in this industry coupled with your experiences will create an environment that encourages dialogue. Our goal is to create a go-to page for all members of the BHPH/LHPH community.

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