7replies
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Centralized collections can unfortunately “hide” other problems on your dealerships. I’ve seen collections performed in a number of different manners.
Without a doubt, centralized is my least favorite manner because it blurs the lines of responsibility. I’m convinced having the sales person collect the accounts he or she have sold is the best way to establish clear lines of responsibility and thus accountability.
It also gives your associates many, many opportunities to provide great service and earn repeat business from your existing customer base.